Payment Policy
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Payment information
Thank you for shopping with Filter Water Pure. This page offers practical guidance on making a payment and getting help with checkout.
Available payment methods
Refer to the payment options displayed at checkout for your order. Select your preferred available method and follow the instructions shown to complete your purchase.
Review your order total
Before submitting your payment, review the products, quantities, delivery address, discounts and final total shown at checkout. Check the currency displayed alongside your total before proceeding.
If your payment is unsuccessful
Check that your billing details match the information held by your payment provider. Review any message displayed at checkout and complete any verification requested by your provider.
If you are unsure whether a payment went through, check your email and payment account before trying again. Your bank or payment provider can help explain a declined payment or an unfamiliar pending transaction.
Payment questions
For questions about your order, please contact us. Include your order number, if you have one, and a brief description of the issue. Do not send your full card number, security code, password or verification codes.
Returns and refunds
For information about returns and refunds, please refer to our Return & Refund Policy.